Jordon S. Steinway will present a 3-hour course to claims adjusters and risk managers on October 27, 2014 at the home office of Continental Western Group in Urbandale, Iowa. The program is sponsored by The Claims & Litigation Management Alliance, and will address the ability to analyze a claim based on good faith claim-handling practices and litigation strategies. The goal is to ensure that claim professionals and risk managers have a current and working knowledge of bad faith actions, trends, damages, and defenses. By using case studies to provide examples of bad faith outcomes, Jordon will construct a multi-jurisdictional framework for the content of the good faith claim file by identifying and discussing its common and necessary elements. In addition, the course will identify and discuss litigation strategies for defending bad faith claims from the perspective of the claim executive and front line claim professional as they work with defense counsel to achieve a favorable outcome in crucial litigation.